Position: Indoor Customer Sales Representative
Location: Bikfaya - Matn
Employment Type: Full-Time

Our customer, a renowned Chocolatier Store that brings joy to its clientele by offering premium, hand-crafted chocolates, is seeking a dedicated and customer-focused Indoor Customer Sales Representative to join their team. The store offers an exquisite collection of treats, creating a welcoming and luxurious experience for chocolate enthusiasts. If you are passionate about exceptional service and love the art of chocolate, this is your chance to be part of something truly special.

Responsibilities:

• Customer Engagement: Welcome customers warmly, understand their needs, and assist them in choosing the perfect chocolates or gifts.

• Product Knowledge: Become an expert on the store’s hand-crafted chocolates, including ingredients, flavors, and seasonal collections, and share this knowledge with customers.

• Upselling: Proactively recommend complementary products, promotions, and gift packages to maximize sales while enhancing the customer experience.

• Online Order Management: Handle website operations, including processing online orders, ensuring timely delivery, and addressing customer inquiries related to online purchases.

• Delivery Coordination: Organize and track deliveries, liaising with delivery partners to ensure timely and accurate order fulfillment.

• Inventory Management: Monitor stock levels, keep track of inventory, and convey insights or restocking needs to management

• Complaint Resolution: Address and resolve customer concerns, whether in-store or online, with professionalism and empathy.

• Sales Support: Facilitate smooth transactions at the point of sale, including cash, card, and digital payments, while promoting additional products and services.

• Gift Wrapping & Presentation: Assist with packaging, gift wrapping, and providing a polished shopping experience.

• Store Maintenance: Keep displays stocked, organized, and visually appealing while maintaining cleanliness standards.

Qualifications:

• Language Proficiency: Fluency in both French and English is required.

• Experience: Previous experience in customer service, retail, or e-commerce with a focus on upselling and online order management is preferred.

• Tech-Savviness: Familiarity with website operations, online order systems, and basic troubleshooting.

• Sales Skills: Strong ability to upsell and recommend products to customers both in-store and online.

• Communication: Excellent verbal and written communication skills for interacting with customers in person and via email or chat.

• Attention to Detail: Highly organized, ensuring accurate order processing and delivery coordination.

• Flexibility: Availability to work weekends, holidays, and during peak seasonal periods.

• Education: High school diploma or equivalent. Additional education in hospitality, retail, or e-commerce is a plus.

• Location: Preference will be given to candidates living in or near Bikfaya.

Join us in creating sweet memories for customers both in-store and online —apply today!