Job Vacancy

Operations & Business Development Manager – Home Appliance Company (Cotonou, Benin) Ref: AR MB 250103

Job Ref: AR MB 250103

We’re looking for a fluent French-speakingOperations & Business Development Manager to lead the operations and drive business growth in Cotonou, Benin.

If you have a strong background in operations, sales, and leadership along with excellent French communication skills—this role is for you!

What You’ll Be Doing

Operations & Efficiency

  • Oversee daily business activities, including sales, customer service, logistics, and store management.

  • Streamline processes to improve productivity and ensure compliance with company policies.

  • Optimize inventory management by monitoring stock levels, coordinating with suppliers, and conducting regular audits.

Business Development & Growth

  • Identify new market opportunities and expand the company’s customer base.

  • Develop and implement business strategies to increase sales and revenue.

  • Build and maintain relationships with key partners, suppliers, and clients.

  • Analyze market trends and customer preferences to improve product offerings.

Team Leadership & Sales Performance

  • Lead and develop a high-performing team, fostering a customer-first culture.

  • Set and track sales targets, working closely with the sales team to achieve business goals.

  • Analyze sales data to optimize product placement and store performance.

Customer Service & Brand Enhancement

  • Ensure exceptional customer service across all channels.

  • Resolve escalated customer issues and implement feedback mechanisms to improve satisfaction.

  • Enhance brand visibility through strategic marketing and promotional activities.

Financial Oversight & Cost Optimization

  • Assist in budgeting, forecasting, and financial planning.

  • Monitor operational costs and implement cost-control measures.

  • Generate reports to provide insights on business performance and opportunities for growth.

You’re a Great Fit If You Have

  • Fluency in French (spoken and written) – this is essential!

  • 7+ years of experience in operations management, business development, or retail sales.

  • Proven experience in growing sales and driving business expansion.

  • Strong leadership skills with the ability to manage and develop teams.

  • Expertise in inventory control, supply chain, and logistics.

  • Strong analytical skills to assess market trends and operational performance.

  • Excellent communication, negotiation, and relationship-building abilities.

About the Company

The employer is a home appliance company located in Cotonou, Benin dedicated to delivering top-quality products and excellent customer service.

If you’re a French-speaking professional ready to make an impact, apply now and help us taking the business to the next level!

Key Skills

  1. Fluency in French (spoken & written) – essential for communication and negotiations.

  2. Leadership & Team Management – ability to lead, train, and motivate staff.

  3. Business Development & Sales – experience in identifying market opportunities and driving revenue growth.

  4. Operations & Logistics Management – expertise in inventory control, supply chain, and process optimization.

  5. Financial & Analytical Skills – ability to analyze sales trends, optimize costs, and manage budgets.

  6. Customer Service & Brand Development – ensuring high service standards and improving brand visibility.

  7. Technology & Software Proficiency – knowledge of inventory management, CRM tools, and Microsoft Office.